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The Art of Managing Up
In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervi...
Managing a Successful Contact Center
This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that c...
Managing a Customer Service Team
On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possibl...
Leading Through Difficult Times
In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each s...
How Great Leaders Solve Problems
Leaders wear many hats in the workplace—coach, facilitator, and strategist are just a few. But when it comes to meeting goals a...
Guide to Negotiation and Persuasion
In this course, we’ll review the differences, competencies, and use cases for persuasion and negotiation. You’ll also learn com...
Fostering Fearless and Resilient Teams—Featuring Bestselling Author Mollie West Duffy
In this course, you’ll learn strategies for developing these traits and habits in your team—including the expert advice of best...
Effective Feedback Strategies
In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to ...