Supervising Others
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems ...
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- Description
- Curriculum
- Reviews
Introduction
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Course Objectives
Module 1
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Setting Expectations
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Defining the Requirements
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Identifying Opportunities for Improvement and Growth
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Setting Verbal Expectations
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Putting Expectations in Writing
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Knowledge Check
Module 2
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Setting Goals
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Understanding Cascading Goals
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The SMART Way
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The Three P’s
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Helping Others Set Goals
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Knowledge Check
Module 3
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Assigning Work
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General Principles
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The Dictatorial Approach
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The Apple-Picking Approach
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The Collaborative Approach
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Knowledge Check
Module 4
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Degrees of Delegation
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Level One: Complete Supervision
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Level Two: Partial Supervision
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Level Three: Complete Independence
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Knowledge Check
Module 5
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Implementing Delegation
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Deciding to Delegate
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To Whom Should You Delegate?
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Providing Instructions
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Monitoring the Results
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Troubleshooting Delegation
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Knowledge Check
Module 6
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Providing Feedback
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Characteristics of Good Feedback
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Feedback Delivery Tools
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Informal Feedback
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Formal Feedback
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Knowledge Check
Module 7
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Managing Your Time
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The 80/20 Rule
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The Urgent/Important Matrix
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Using a Productivity Journal
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Using Routines and Rituals to Simplify Your Workday
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Knowledge Check
Module 8
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Resolving Conflict
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Using a Conflict Resolution Process
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Maintaining Fairness
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Seeking Help From Within the Team
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Seeking Help from Outside the Team
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Knowledge Check
Module 9
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Ten Tips for Special Situations
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What to Do If You’ve Been Promoted From Within the Team
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What To Do If You’re Leading a Brand New Team
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What to Do if You’re Taking on an Established Team
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Knowledge Check
Module 10
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A Survival Guide for the New Supervisor
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Ask the Right Questions of the Right People
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Go to Gemba
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Keep Learning!
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Knowledge Check
Assessment
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Post-Test
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