Managing a Successful Contact Center
This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way ...
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- Description
- Curriculum
- Reviews
Introduction
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An Introduction to Contact Center Management
Contact Center Management Essentials
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A Content Center’s Value
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A Manager’s Role
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Essential Customer Service Tools
Improving Performance
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Creating a Priority System
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Measuring Performance
Practice and REview
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Knowledge Check
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Summary
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