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Soliciting and Responding to Customer Feedback
In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways ...
to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.
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- Description
- Curriculum
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Why Customer Feedback Is Valuable
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How to Solicit Useful Feedback
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How to Respond to Different Types of Feedback
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Sample Responses to Customer Feedback
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Check Your Understanding
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Summary
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Course details
Lectures
1
Level
Advanced
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