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Soliciting and Responding to Customer Feedback

In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways ... Show more
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  • Description
  • Curriculum
  • Reviews
  1. Why Customer Feedback Is Valuable
  2. How to Solicit Useful Feedback
  3. How to Respond to Different Types of Feedback
  4. Sample Responses to Customer Feedback
  5. Check Your Understanding
  6. Summary
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