A Managers Guide to Resolving Team Conflict
In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements ...
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- Description
- Curriculum
- Reviews
Fundamentals
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Rethinking the Role of Conflict at Work
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Understanding Why Conflict Happens
Common Ways We Respond to Conflict
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Assess Your Approach
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Approach #1: Avoid
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Approach #2: Appease
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Approach #3: Compete
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Approach #4: Bargain
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Approach #5: Collaborate
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Which Approach Is Best?
Resolving Conflict Effectively
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Steps to Mediating Conflict Between Employees
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What to Do When Conflict Turns Into Abuse
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How to Respond to an Angry Employee
Conclusion
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Do’s and Don’ts
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Summary
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