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How to Handle Objections Getting Customers to Say Yes

Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle ... Show more
Instructor
lms@dezin.co.in
Category
Sale and Marketing
3 Students enrolled
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Introduction

  1. Introduction to Handling Sales Objections
  2. Common Misconceptions About Sales Objections
  3. How to Address Sales Objections

Common Sales Objections

  1. Recognizing Sales Objections
  2. Objection 1: Price
  3. Objection 2: Authority
  4. Objection 3: Trust
  5. Objection 4: Complacency
  6. Objection 5: Competitor
  7. Knowledge Check

Techniques for handling objections

  1. Overcoming Objections
  2. Technique 1: Curiosity
  3. Technique 2: Conditional Close
  4. Technique 3: Reframing
  5. Technique 4: The Boomerang
  6. Technique 5: Show Empathy
  7. Knowledge Check

Common Mistakes When Handling Sales

  1. Handling Sales Objections Is Hard
  2. Mistake 1: Failing to Listen
  3. Mistake 2: Failing to Communicate Value
  4. Mistake 3: Coming Across the Wrong Way
  5. Mistake 4: Avoiding or Dismissing Objections
  6. Knowledge Check

Quiz

  1. Putting It to the Test
  2. Summary
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Course details
Lectures 1
Level Advanced
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